Category Archives: Psychology

Our Poor Brains

Cognitive Bias Codex

The amount of information we have to manage on a daily basis is quite phenomenal.   In 2010, Eric Schmidt (CEO of Google) told us that every two days, we create as much information as we did from the dawn … Continue reading

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Overcoming Availability Bias as a BA

Goldfish

A question from Steve in the USA “How does a business analyst reduce the instance of availability bias when asking stakeholders about problems and issues?” What is the Availability Bias? The availability bias determines the facts that you pick to … Continue reading

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Confirmation Bias and the BA

Doors to go through

A question from Steve in the USA:    “Assuming that it is important during elicitation to get accurate information, how does a business analyst overcome confirmation bias in him or herself, and in the person providing the information?”  What is … Continue reading

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BA Summit 2018 – Cognitive Biases and The BA

Sit into it!

Early in 2018 I was a guest on Penny Pullan’s BA Virtual Summit, talking about cognitive biases and the Business Analyst. As part of this attendees were invited to submit questions to speakers. Penny was kind enough to transcribe our … Continue reading

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Glued to your phone? Of course you are!

Cake, coffee and phone

There is an ongoing hum of concern about the effect the smartphone has on our lives. For many of us, the first thing we do in the morning is reach for our smartphone. People complain that others are glued to … Continue reading

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When the going gets tough…….Overcoming the fear of failure

Stone stairway to heaven

One of our biggest challenges in working with a team is keeping people motivated when things get hard.   Why does one person work themselves into the ground doing far more work than is necessary, while another spends hours on … Continue reading

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