There is an ongoing hum of concern about the effect the smartphone has on our lives. For many of us, the first thing we do in the morning is reach for our smartphone. People complain that others are glued to their phone and don’t talk to those they are with. We have laws to criminalise people…

Is this your natural approach to a problem? “If at first you don’t succeed, try, try again,” is proverb many of us are brought up with. Try harder, try harder. That’s what we get at school every time we get poor results in a Maths test or an English test. Just try harder.   So,…

One of our biggest challenges in working with a team is keeping people motivated when things get hard.   Why does one person work themselves into the ground doing far more work than is necessary, while another spends hours on anything other than the thing they are supposed to do? Why does one sail along…

My interest in change management and behaviour started with my very first IT project. Although the Project manager said the users wanted a new tool, just putting it out there meant it was ignored.   At first, I couldn’t understand this. I thought it was a case of ‘build it and they will come!’. Then…

I am coming across lots of articles waxing lyrical about how virtual assistants like Alexa or Cortana will change our lives, the way we interact with computers, companies and each other. These devices are incredibly popular and it is assumed they will become common in most households much in the way smartphones have.   Am I…

One of the most underrated techniques in running a workshop is just shutting up.   Does this sound strange to you? You have pulled a workshop together to encourage people to share views and opinions and I am saying there needs to be less talking?   What matters is who is talking.   Sometimes, when…